Shipment Policy

Effective Date: February 10, 2025

At RobotVacuumStore, we strive to deliver your products in a timely and efficient manner. This Shipment Policy outlines the details regarding shipping options, delivery times, and the associated costs. Please read this policy carefully to ensure you are aware of all the information regarding the shipment of your order.

1. Shipping Options

We offer a variety of shipping methods to meet your needs. The available shipping options are presented to you at checkout, and you can choose the option that best suits your delivery preferences and budget. Our available shipping methods include:

  • Standard Shipping: Our most affordable shipping option, usually with a delivery time of 5-10 business days (for domestic orders).
  • Expedited Shipping: A faster shipping option that typically delivers your order in 2-3 business days (for domestic orders).
  • Overnight Shipping: A premium shipping option for urgent orders. Your package will arrive the next business day after it is shipped.
  • International Shipping: We also offer international shipping to select countries. Delivery times for international orders may vary depending on the destination country.

Shipping fees will be calculated at checkout based on your selected shipping method and delivery location.

2. Order Processing

  • Processing Time: Once your order is placed, it typically takes 1-2 business days to process before it is shipped. This includes verifying your payment, packaging, and preparing your order for shipment.
  • Backordered Items: In the event that an item is out of stock, we will notify you by email, and you may choose to cancel the order, wait for the product to become available, or select a similar product.

3. Shipping Costs

Shipping costs are calculated based on your chosen shipping method and the delivery address. The applicable shipping charges will be displayed at checkout before you finalize your order. Some promotions may offer free shipping on certain products or order amounts. Free shipping offers, if available, will be clearly noted on the product page or at checkout.

4. Delivery Times

  • Domestic Orders: Shipping times for domestic orders generally range from 5-10 business days for standard shipping, 2-3 business days for expedited shipping, and overnight delivery for premium shipping options.
  • International Orders: International delivery times may vary depending on the destination country and the selected shipping method. International shipments generally take 7-21 business days, depending on customs and local delivery services.

Please note that delivery times are estimates and may be subject to delays due to factors such as weather conditions, holidays, or carrier issues.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery.

6. Delivery Restrictions

  • P.O. Boxes: Some shipping methods may not be available for P.O. Box addresses. If this is the case, please use a physical address during checkout.
  • International Orders: For international shipments, customs duties, taxes, and other import fees may apply. These fees are the responsibility of the customer and are not included in the shipping costs paid at checkout.

7. Lost or Damaged Shipments

In the event that your order is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue. Please note that we may require supporting evidence, such as photos of the damaged goods, to initiate an investigation or refund.

8. Address Accuracy

It is crucial that you provide accurate shipping information at checkout. RobotVacuumStore is not responsible for delays or lost shipments caused by incorrect or incomplete address details provided by the customer. If you notice an error in your shipping address, please contact us immediately to make any necessary changes before your order is shipped.

9. Shipping to Multiple Addresses

If you wish to ship items to different addresses, you must place separate orders for each destination. We currently do not support multiple address shipping within a single order.

10. Customer Support

If you have any questions about shipping options, delivery times, or the status of your order, our customer service team is here to help. Please contact us at:

Thank you for choosing RobotVacuumStore! We are committed to providing you with an exceptional shopping experience and ensuring that your order arrives promptly and in perfect condition.