Refund and Returns Policy

Effective Date: February 10, 2025

At RobotVacuumStore, customer satisfaction is our top priority. We want you to be completely happy with your purchase, but if you need to return or exchange an item, our straightforward refund and returns policy ensures that the process is as smooth as possible.

1. Return Period

We offer a 30-day return policy, starting from the date of delivery. If you’re not satisfied with your purchase for any reason, you can return it within 30 days for a full refund or exchange, subject to the following conditions.

2. Return Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • The watch must be in its original condition: unused, unworn, and with all tags, labels, and original packaging intact.
  • Any accessories, manuals, or other items that came with the watch must also be returned.
  • Items that have been worn, damaged, or altered in any way are not eligible for return or exchange.

3. How to Return an Item

If you wish to return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@robotvacuumstore.com or call us at (205) 555-1234 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After contacting us, we will provide you with a Return Merchandise Authorization (RMA) number and the return address.
  3. Prepare the Return: Carefully package the item(s) in their original packaging to prevent damage during transit. Make sure to include the RMA number and any additional documentation we provided.
  4. Ship the Return: Send the item(s) back using a trackable shipping method to the address provided by our customer service team. Please note that you are responsible for the return shipping costs, unless the item was damaged or defective upon arrival.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please note the following:

  • Processing Time: Refunds typically take 5-7 business days to process after we receive the returned item.
  • Shipping Costs: Shipping fees are non-refundable, except in cases where the item arrived damaged or defective.
  • Restocking Fee: In rare cases, a restocking fee may apply for returned items that do not meet our return eligibility criteria.

5. Exchanges

If you would like to exchange your item for a different model, color, or size, simply follow the return process and place a new order for the item you want. If you’re returning an item for an exchange, the return shipping cost is your responsibility, but we will cover the cost of shipping the exchanged item to you.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@robotvacuumstore.com or (205) 555-1234. We will guide you through the process for a return and provide a full refund or exchange, including covering the return shipping costs. Please keep all packaging and documentation in case a claim with the carrier is required.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Watches that have been worn or used
  • Customized or personalized items
  • Gift cards or vouchers
  • Sale or clearance items (unless otherwise stated)

8. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer service team:

Thank you for shopping with RobotVacuumStore! We are committed to providing you with a seamless shopping experience, and our refund and returns policy ensures your satisfaction with every purchase.